Getting Help
When you need assistance with your Kliv projects, there are several ways to get the help you need quickly and effectively.
Chat with Kliv for Site Issues
The fastest way to resolve issues with your website is to ask Kliv directly in the chat window. The AI assistant can help troubleshoot problems, fix bugs, and resolve technical issues in real-time. Simply describe what's not working or what error you're seeing, and Kliv will analyze your project and implement fixes automatically.
Kliv has access to your project code, console logs, and can see exactly what's happening with your site, making it the most effective first step for technical problems.
Email Support
For general questions, account issues, or problems that can't be resolved through the AI chat, you can contact our support team directly:
Email: hello@kliv.dev
When contacting support, please include:
- Your account email address
- Project name or URL if relevant
- Detailed description of the issue
- Steps you've already tried
- Screenshots or error messages if helpful
Our support team will respond as quickly as possible based on your subscription plan.
Enterprise Support
Enterprise customers should contact their dedicated account manager for all support needs. Your account manager has direct access to specialized technical resources and can provide priority assistance for complex issues or custom requirements.
Enterprise customers also receive same-day response guarantees and access to advanced troubleshooting resources.
Documentation Resources
Before contacting support, check if your question is answered in our comprehensive documentation:
- FAQ - Answers to the most common questions about Kliv
- Getting Started - Account setup and first steps
- Credits Guide - Understanding the credit system
- Templates - Working with templates vs. building from scratch
- Publishing - Deploying and managing your sites
- GitHub Integration - Version control setup
Response Times
Free Plan: We aim to respond within 48-72 hours
Professional Plans: Response within 24 hours
Enterprise Plans: Same-day response with dedicated account manager support
For urgent technical issues affecting live sites, we prioritize responses regardless of plan type.
Remember: For most site-related issues, chatting with Kliv in your project is the fastest way to get immediate help and fixes!